Privacy Policy

Privacy Policy

Effective Date: February 1, 2025

Brain Injury Solutions ("we," "us," "our") values the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our brain injury testing services and use our SMS texting services through Grasshopper. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you interact with our services:

Personal Information: This includes your name, phone number, email address, and other information you provide when requesting services or engaging with us.
SMS Communication: When you contact us via SMS, we may collect the content of your messages and related metadata.
Health Information: As part of our brain injury testing services, we may collect health-related information, including but not limited to your medical history and test results. This information will be handled with the highest level of privacy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver our brain injury testing services.
To communicate with you about your testing results, appointments, and any other necessary updates related to your services.
To send you SMS reminders or follow-ups regarding appointments and services.
To ensure compliance with applicable laws and regulations.
To improve our services and ensure a positive user experience.

3. SMS Communication

We use Grasshopper to facilitate SMS texting, which is an essential tool for communication between our team and you. By using our services, you opt to communicate with us via SMS and you consent to receiving messages related to the services you have requested. Message and data rates may apply depending on your phone carrier.

4. Sharing of Information

We will never sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

With trusted service providers and vendors (like Grasshopper) who help us deliver our services. These third parties are obligated to protect your information and use it only for the purposes for which we share it.
To comply with legal obligations, such as responding to subpoenas, court orders, or legal processes.
To protect the rights, property, or safety of Brain Injury Solutions, our customers, or others.

5. Data Retention

We retain your personal and health information only for as long as necessary to provide our services and comply with legal requirements. If you no longer wish to receive SMS messages from us, you may opt out by replying "STOP" to any SMS message.

6. Your Rights

Depending on your location and applicable laws, you may have rights related to the data we collect, such as:

The right to access your personal information.
The right to correct any inaccuracies in your information.
The right to request deletion of your information, subject to certain exceptions.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no method of transmission over the internet or via SMS is entirely secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will include a new "Effective Date." Please review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Brain Injury Solutions
Phone: 404-382-9842
Email: support@braininjurynow.com
Address: 1720 Phoenix Blvd Suite 800, Atlanta, GA, 30349